Shipping Policy:

Star Tech primarily ships via FedEx. If you have any special shipping requests please notify your account rep.

Return Policy:

Pocket PCs, Monitors, Wireless Devices, Accessories: Within 15 days of purchase you may return an item in opened, but new condition minus a 15% restocking fee off the merchandise itself. All packaging, materials, books, disks, etc must be returned in as new condition or return rights will be denied. Shipping is not refunded under any circumstances.

Notebooks / Desktops: Anything you need to customize a computer system, (ie: notebooks and desktops) cannot be returned for any reason. The reason they are "custom" is because they are built just for you, as you requested. If there shall be a manufacturers defect, it will be covered under the warranty. Star reserves the right to repair or replace per manufactures guidelines. Shipping is not refunded under any circumstances.

Barebones: Any system sold without an operating system or in pieces is considered a barebone. Barebone units are not returnable for any reason, however, if a problem arises within 30 days of purchase which is deemed a manufacturers defect, it will be fixed or exchanged for the identical unit. Manufacturers warranty applies after 30 days. Shipping is not refunded under any circumstances.

RMA#: For an RMA# to be given, you must contact service at 724-962-0536 and get authorization.